CN Global provides on-Demand IT Support services to organisations needing Technology partner to service their day-today Computing needs and keep them up-to-date with technology and software licensing.

CN Global On-Demand Support solution begins with an initial site assessment and form a baseline for the regular re-assessment of the site, so that we can monitor the progress and availability of your systems.

The initial assessment will also highlight urgent issues that require immediate attention, and those issues which require attention over the period of the support timeline.  Complete reports detailing the results of the Initial Site Review and suggested action plans will be provided upon completion.

Ongoing Site Monitoring and Support

Once the initial site consolidation work is completed, RMS team will continue to monitor your site at regular pre-planned intervals throughout the contract period, performing tasks as scheduled, assessing and upgrading various subsystems, and other tasks as requested.

Monitored site will be reviewed weekly or monthly to assess long-term loading and performance data to assure continued maximum reliability.  The report that you will receive in return will allow you to better manage your open source infrastructures, and to help you plan future requirements.

Remote SysAdmin Support (RSS)

The Remote Managed Services (RSS) is a framework for obtaining on-demand system administration services from CN Global in order to look after your site effectively without the need for hiring a full-time system administrator.

Emergency support is available for mission-critical Applucations.  Regular support contracts entitle you to routine maintenance, optional 24/7 monitoring, and preferential treatment when emergencies occur. 

 CN Global provide implementation and support services on complete intranet management solutions.

Intranet solutions we offer provide:

• Enhanced communication and collaboration
  
• Improved business processes and content publishing
  
• Unrivaled flexibility and ease of use
  
• Timely and cost effective implementation

CN Global offers implementation services on open source online collaboration applications. 

eGroupWare is a multi-user, web-based groupware suite wil run on Windows, Mac, and Linux Server that integrate with variety of SQL-based databases as well, including MySQL, PostgreSQL, and MSSQL. Currently available modules include: email, address book, calendar, infolog (notes, to-dos, phone calls), content management, forum, bookmarks and wiki. It's suitable for enterprise intranet or can be configure for extranet for both internal and external collaboration.

PhpCollab, is another open-source internet-enabled collaboration workspace for project teams. Modeled on Macromedia Sitespring, phpCollab architecture allows for the consulting team to share information with each other in one space and publish that information, when desired, to another space for the client. phpCollab encompasses the most important aspects of project management, such as task planning and document sharing, and hooks into other open source applications for bug tracking and content management: 

ADMINISTRATION: 
Deployment: allows for flexibility with firewalls and intranets 
Updates: automatic system updates to the latest available version 
Themes: availability of interface themes 
Permissions: permission for different types of users 
Logs: track user activity 
Database: backup data 
Settings: manage system settings such as default language and file size allowance 

PROJECT TEAM: 
Team/Client: 2 distinct sites - one for project team information and one for client team information 
Notifications: automated notifications of project changes and events through email 
Project Lifecycle: customizable organization (through phases, tasks, and subtasks) 
Planning: manage assignments, monitor task status, track estimate vs actual work 
Graphical View: JPGraph graphically maps task progress 
Scope Creep: automatic display of difference between project estimates and recorded actuals 
Documents: file storage, versioning, peer reviews 
Support: manage and respond to support requests 
Bug Tracking: manage software issues through integrated Mantis 
Discussions: open and post to a project bulletin board 
Notes: record miscellaneous project information 
Reports: produce project statistics 
Calendar: visually track assignments and add milestones and recurring project events 
Bookmarks: record and share important web site addresses 
Search: search system on keyword basis 
Export: save project file as a CSV 

CLIENT TEAM: 
Tasks: view existing and post new tasks 
Documents: upload new files, approve or edit existing documents 
Bulletin Board: open new and contribute to discussions 
Support: file support requests and view responses

CN Global offers custom Online project management solutions based on open source frameworks.

NetOffice  is one of the Project management solutions offered by CN Global. NetOffice is an Online project management system which includes team collaboration, user management, multiple access levels, tasks, projects, time tracking, task change history, files approval tracking, notes, client project sites, CRM, Gantt graphs modules.

CN Global offers implementation and ongoing support services on Open source CRM application Vtiger. Vtiger system can support the sales process of an organisation, and it contains Lead Management, Opportunity Management, Account & Contact Management, Sales Pipeline Management, Sales Forecasting, Sales Analytics, and others.  Key Modules Highlights:

Lead Management

- Manage leads end-to-end (from creating leads through converting them into opportunities) 
- Import leads from external sources, such as Web downloads, trade shows, seminars, and direct mail 
- Change lead status as per sales process 
- Convert leads to sales opportunities, accounts, and contacts with a single click 

Opportunity Management

- Track all sales opportunities end-to-end in a sales cycle 
- Associate opportunities with accounts, contacts, activities, and other modules to have a better visibility on the opportunities 
- Export opportunities to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others to analyze the sales pipeline and quickly identify the bottle-necks if any 

Account Management

- Track all accounts and related contacts, opportunities, cases, and other details from a common repository 
- Specify parent-child relationships between accounts and their subsidiaries or other divisions 
- Import accounts from external sources, such as ACT, GoldMine, and other applications 
- Export accounts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others to analyze the buying patterns and accordingly set up loyalty programs 
- Attach customer-specific documents to accounts for a quick reference in future 

Contact Management

- Track all contacts and related opportunities, cases, activities, and other details from a common repository 
- Create the hierarchy of contacts within a company to have a better coordination while dealing with customers 
- Import contacts from external sources, such as ACT, GoldMine, and other applications 
- Export contacts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis

Microsoft Outlook Plug-in

- Add outbound and forward inbound Outlook e-mails to vtiger CRM 
Synchronize contacts between Microsoft® Outlook® and vtiger CRM 
Resolve conflicts while synchronizing contacts between Microsoft® Outlook® and vtiger CRM 
- Synchronize tasks and calendar between Microsoft® Outlook® and vtiger CRM 
- Filter e-mails in Microsoft® Outlook® and add only necessary e-mails 

Activity Management

- Add all important customer-related e-mails in vtiger CRM for quick reference in future 
- Store all the details of customer meetings and calls 
- Manage daily tasks to the vtiger CRM users to have a streamlined sales process 

Dashboards

- Sales pipeline analysis by stage 
- Monthly Sales pipeline analysis 
- Sales opportunities by lead source 
- Drill-down the dashboards by time and opportunity stage 
- Product Customization
- Create custom fields/pick lists as per your business requirements 
- Change the look and feel of the user interface 
- Customize tabs using drag & drop so that modules that are not relevant to sales process can be hidden 

Security Management

- Define team roles as per your organization structure 
- Control the access to modules according to the user's role 
- Archive the login history of each user for better auditing 

Hipergate is a full blown suite with Intranet, CRM, sales automation, email marketing, content management, bug tracker, project manager, groupware, calendar, forums, file sharing and users directory. Based on Java /JSP, tested on major JSP/Servlet engine vendors, and runs with PostgreSQL, Oracle, Microsoft SQL Server 2000. 

Hipergate Functional Modules

Collaborative tools and Groupware Module
.Private and/or shared calendar and diary. 
.Discussion forums, open or moderated. 
.Frequently Asked Questions manager. 
.Employees directory. 
.Reservation of shared resources (rooms, equipement). 

Contact Management Module
.Clients, Suppliers, Competitors and Partners. 
.Personal and group contacts. 
.Multiple addresses per contact. 
.Local offices management and separate storage for each one. 
.Sales Pipeline Management (Bussiness oportunities) 
.Different kinds of distributions lists. 
.Import from Windows Address Book (Outlook Express) 
.Import from data files (text, Excel). 

Project Management and Support Issues Tracking Module
.Hierarchic projects tree. 
.Pending tasks tracking. 
.Issues control. 
.SLA and maintenance contracts. 

eShop Module
.Multiple product catalogs. 
.Unlimited hierarchy of products. 
.Custom attributes per product. 
.Stock management, with multiple warehouses. 
.Order and Invoice management. 
.Modular and extensible Payment Processing. 

Content Management Module
.e-mail templates. 
.website templates. 
.Electronic forms. 
.Web based outgoing fax. 
.Can include rich media (video, flash). 
.Categorized contents management. 
.portlets library for content dynamic presentation. 
.Massive Email Module
.Multiple e-mail management addressed to distribution lists. 
.Message reception statistics. 

Corporate Library
.100% web based virtual disk. 
.Role based security for all files. 
.Can read and index OLE documents properties. 
.Shared bookmarks. 
.Bookmarks Import/Export. 
.Common features to all modules

Roles based security
.Multiple isolated security domains. 
.Unlimited users and groups. 
.Predefined groups for rapid application rollout. 
.Security can be implemented in a company and/or departament basis. 
.Can be integrated with a LDAP directory. 

Hierarchic data management
.Geographic thesaurus. 
.Lexical thesaurus. 
.Object categorization. 

Queries and Reports
.Rapid query wizard (forms based). 
.Excel export. 
.Online reports in HTML format. 
.All reports can be sent via e-mail. 

Job Scheduler
.Process queue management. 
.Background multi-thread executor.

E-Learning allows information to be delivered in a more user-centric, user friendly format than traditional training and education. E-learning solutions allow learners to get the information they need in any location, at any time. Delivery possibilities include collaboration tools, performance support, multimedia courses, and traditional lecture classes delivered live or delayed over the web.

CN Global assesses your learning needs and helps you navigate the myriad of solution possibilities. We design and implement e-learning solutions that are customised to your needs. We focus on delivering results not on the technology.

CN Global offers open source, Web-based Learning Content Management System (LCMS) designed with accessibility and adaptability in mind. Applications can be use from from     K-12 education to corporate training needs. 

Some of the key features of E-Learning Solutions we provide:

Administrators can easily configure various contents suitable for different learning requirement, and develop custom templates to give each subjects unique interface.

Educators can quickly assemble, package, and redistribute Web-based instructional content, easily retrieve and import prepackaged content, and conduct their courses online.

Students or participants can learn in an adaptive learning environment.

 E-Learning authoring components, live chat, areas for the instructors to post the syllabus and other handouts, a module for organizing online assignments, a grades module, a surveys module, and a unique, web-based email system.

For organisations outside of higher education, it's estimated that companies can save between 50% - 70% of costs and time when replacing instructor-led training with electronic content delivery. Adapting Open source E-Learning and Content Management System solutions can be easily and with limited budget without major capital expenditure.

We deliver our Open Source E-Learning Solutions based on following products:
   Moodle
   A Tutor
   Dokeos

What is Content Management?

A Content Management System (CMS) collectively describes the tools used to manage and administer your website. Content management systems typically also provide functions to reduce manual administration and improve online service delivery.

CN Global uses many opensource systems to deliver content management solutions. Because it's opensource, there is no licensing cost (typically tens of thousands of dollars per annum for proprietary solutions), and features are always being added and improvements made through the developer community.

CN Global content management solutions can support your business in three main areas:

Website Management & Administration
Online Service Delivery
Reduce Manual Administration

CN Global has extensive expertise in deployment and integrate enterprise open source CMS solutions :

* Streamline publishing bottlenecks
* Automate workflow & new web contents
* Flexible content approval process
* Centralised information & repository
* Reduce dependencies on the IT department

Our team provides both business analysis and technical implementation services for content management projects. Our expert consultants offer strategies and best practices support for robust content management system solution.

Our preferred CMS Technology and Tools

Mambo/Joomla, OpenCMS, Durpal, PHP Nuke, Typo3, Xoops, phpWCMS, PHP Website

CN Global e-commerce solutions are mainly based on on the osCommerce and Zen-Cart opensource frameworks. With thousands of implementations globally and a very active developer community, osCommerce and Zen-Cart solutions are quickly becoming the industry standards. Our solutions offer reliability and security at an affordable price and are packed with features.

 Administration (Backend) Functionality 
 
 
Administration features include:

Supports unlimited products and categories
Add/Edit/Remove categories, products, manufacturers, customers, and reviews
Contact customers directly via email or newsletters
Statistics for products and customers
Multicurrency support
Support for physical (shippable) and virtual (downloadable) products
Easily backup and restore the database
Print invoices and packaging lists from the order screen

 Customer (Frontend) Functionality 
 
 
Customer functionality includes:

Customers can view their order history and order statuses
Customers can maintain their accounts
Addressbook for multiple shipping and billing addresses
Temporary shopping cart for guests and permanent shopping cart for customers
Fast and friendly quick search and advanced search features
Product reviews for an interactive shopping experience
Forseen checkout procedure
Secure transactions with SSL
Number of products in each category can be shown or hidden
Global and per-category bestseller lists
Display what other customers have ordered with the current product shown
Breadcrumb trail for easy site navigation